A Personal Injury can be: a physical injury, disease or illness, or a psychological injury or illness. A personal injury could result in death.
Examples of personal injuries are:-
If you have suffered a personal injury, or if you are acting on behalf of someone who has died because of a personal injury, you may want to consider the following:-
Action to be taken
Whatever you are intending to do about your personal injury, actions you could take include:-
Gather evidence about the accident and injuries. For example, it may be useful to take photographs of the scene of an accident and of what caused the injury. You should also, if possible, write an account of the incident while details are still fresh in your mind. If there are witnesses, you should make a note of their names and addresses.
Accidents at work
If the accident happened at work, it should be recorded in an accident book. If your workplace does not have an accident book, you should write out brief details of the accident and injuries, send them to your employer and keep a copy. Your contract may say that you have to report an injury at work to your employer. If you are self-employed, you have a legal responsibility to report some accidents resulting in injury to the Health and Safety Executive (HSE) or to the local authority environmental health department. In England and Wales, there is more information about reporting accidents to the HSE on its website at www.hse.gov.uk.
Making a complaint
If you have had an accident or suffered an injury you might be able to get an explanation of what went wrong and to receive an apology. In some cases, there may be an official complaints procedure you can use.
One disadvantage of using complaints procedures is that they are often time consuming and the final result will be no more than an apology. If you have suffered a personal injury and you also want compensation, you should be aware that there are time limits for taking legal action and going through a complaints procedure may delay matters.
If you decide that making a complaint will provide a sufficient remedy, here are some examples of the organisations you can complain to:
In Wales, NHS Redress Arrangements may allow you to combine making a complaint with claiming compensation.
If you want more information about how to complain to these types of organisations, you should seek specialist advice from an experienced adviser, for example, a Citizens Advice Bureau.
This article was published by The Citizens Advice website: